Refund Policy
This policy is issued by Daverion AI (PTY) LTD (registration number 2026/430531/07), a private company incorporated in South Africa, contactable at info@daverion.com.
1. Scope
This Refund Policy applies to purchases of Daverion products. At present, paid purchases are for Daverion Learning online courses (digital content). All prices are in South African Rand (ZAR) and payments are processed by PayFast.
2. Try before you buy
The first module of every Daverion Learning course is free. This lets you assess the style, quality and relevance of a course before you pay for the remaining modules.
3. Digital content and the cooling-off right
Under the Electronic Communications and Transactions Act, the 7-day cooling-off right does not apply to certain transactions, including where you have agreed to immediate access to digital content and delivery has begun. Because paid course content is unlocked immediately on payment, by completing your purchase you request immediate access and accept that the cooling-off right does not apply once access has begun.
4. Our refund position
Given the free first module and the immediate delivery of digital content, all sales are final once payment is completed and access to the paid content has been granted, except in the circumstances below or where a refund is required by law.
5. When we will refund
We will refund you where: (a) you were charged in error or charged more than once; (b) a technical fault on our side prevents you from accessing the content you paid for and we cannot resolve it within a reasonable time; (c) a payment was not authorised by you; or (d) a refund is required under the Consumer Protection Act or other applicable law (for example, if content is materially not as described).
6. Your rights under the Consumer Protection Act
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.
7. How to request a refund
Email info@daverion.com within 7 days of the charge with your name, the email address used for the purchase, the PayFast transaction reference, and the reason for your request. We aim to respond within 5 business days.
8. How refunds are paid
Approved refunds are made in ZAR to the original payment method via PayFast, normally within 10 business days of approval.
9. Contact
info@daverion.com.
This policy is provided for general information and transparency and does not constitute legal advice. Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or other applicable law.